Privacy Policy

This Privacy Policy ("Policy") outlines how Unstuck Engine ("we," "us," or "our") collects, uses, shares, and protects the personal information of users ("you" or "your") when you access and use https://unstuckengine.com/ main page and all related web pages and subdomains ("Website") and the services provided on the Website.

Information We Collect

1.1. Personal Information: We may collect personal information that you voluntarily provide to us, which may include, but not limited to:

• First and last name 
• Email address
• Company name 
• Job title
• Other contact information that you provide when you interact with the Website or submit inquiries or requests for information

1.2. Usage Data: We may collect certain information automatically when you access and use the Website, including your IP address, browser type, operating system, device information, pages visited, and the actions you take on the Website. We may use cookies, web beacons, and similar technologies to collect this information.

1.3. Tracking and Cookies Data: We may use cookies, web beacons, and similar technologies to collect this information. Read more about Cookie Policy here

Use of Information

2.1. We may use the personal information we collect for the following purposes:

• To provide and improve the Website and the services offered on the Website.
• To respond to your inquiries, requests, or questions.
• To personalize your experience on the Website and customize the content and offerings based on your preferences.
• To send you promotional and marketing communications, newsletters, and other updates related to our services.
• To analyze and monitor the usage of the Website and improve its functionality and performance.
• To enforce our terms and conditions and protect the security and integrity of the Website.

2.2. We may combine the personal information we collect from you with information we receive from third-party sources to enhance our services and provide a better user experience.

Sharing of Information

3.1. We may share your personal information with third parties in the following circumstances:

• With our affiliates, partners, and service providers who assist us in providing and improving the Website and the services offered on the Website.
• With our trusted business partners for marketing and promotional purposes, provided you have given your consent.
• In response to a legal request, court order, or government investigation, or as required by applicable laws and regulations.
• To protect our rights, property, and safety, or the rights, property, and safety of our users or others.
• In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where your personal information may be transferred to the acquiring or merged entity.

3.1.1. We may employ third party companies and individuals to facilitate our Website (“Providers”), provide services on our behalf, perform Website-related services or assist us in analyzing how our Website is used, including but not limited to:

• MongoDB - for effective data management. For more information on what data MongoDB collects for what purpose and how the protection of the data is ensured, please visit MongoDB Privacy Policy page: https://www.mongodb.com/legal/privacy-policy 

• Amazon S3 - for secure storage of client files. For more information on what data AWS collects for what purpose and how the protection of the data is ensured, please visit AWS Privacy Policy page: https://aws.amazon.com/privacy 

• Kubernetes - as a distributed environment
• Apideck, Deepgram, Airops - as high-level technological solutions. For more information on what data Apideck, Deepgram and Airops collect for what purpose and how the protection of the data is ensured, please visit their Privacy Policy pages:
  Apideck - https://compliance.apideck.com/privacy-policy, Deepgram - https://deepgram.com/privacy, Airops - https://www.airops.com/privacy-policy 

• PostHog - as an analytical tool. For more information on what data PostHog collects for what purpose and how the protection of the data is ensured, please visit PostHog Privacy Policy page: https://posthog.com/privacy 

• Auth0 - for secure authorization processes. For more information on what data Auth0 collects for what purpose and how the protection of the data is ensured, please visit Auth0 Privacy Policy page: https://www.okta.com/privacy-policy/ 

3.1.2. We may also share aggregated or anonymized information that does not directly identify you for various purposes, including analytics, research, and marketing.

3.1.3. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Disclosure of Data Legal Requirements

4.1. We may disclose your Personal Data in the good faith belief that such action is necessary:

• In response to a legal request, court order, or government investigation, or as required by applicable laws and regulations.
• To protect our rights, property, and safety, or the rights, property, and safety of our users or others.
• To prevent or investigate possible wrongdoing in connection with the Website
• In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where your personal information may be transferred to the acquiring or merged entity.

Data Retention

5.1. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

6.1. You have the right to access, correct, update, or delete your personal information. You may also have the right to restrict or object to certain processing of your personal information and to withdraw your consent.

6.2. You can exercise these rights by contacting us using the contact information provided at the end of this Privacy Policy.

Third-Party Links and Services

7.1. The Website may contain links to third-party websites or services that are not controlled or operated by us. This Privacy Policy does not apply to such third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing any personal information.

Children's Privacy

8.1. The Website is not intended for use by individuals under the age of 18 (“Child” or “Children”). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our systems.

Changes to the Privacy Policy

9.1. We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on the Website. Your continued use of the Website after the effective date of the updated Privacy Policy constitutes your acceptance of the revised Privacy Policy.

Contact Us

10.1. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@unstuckengine.com.

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By using the Website and providing us with your personal information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.